[Ottawa – November 20, 2012] – This is a note to apologize for calls that were made on November 19, 2012, past 9:30 pm local time. Households were erroneously called past the time that we programmed into the system. On weekdays, we set a calling window limit of 8:40 pm local time for our automated interviewing operations.
On November 19, 2012, upgrades were made to the system that inadvertently over-rode the call window parameter setting. We have since worked with our interactive voice response (IVR) supplier and have fixed the problem. This will not happen again.
We have… [More...]